Privacy Policy
About This Policy
This Privacy Policy explains how Pacific Island Consulting LLC, doing business as Mindful Living Group ("Mindful Living Group," "we," "us" or "our"), collects, uses and protects information through our website at mindfullivinggroup.org.
This policy covers information gathered through our website. The way we handle health information as part of your care is described in our Notice of Privacy Practices, which is explained in the next section.
Health Information and HIPAA
As a healthcare provider, we are required to protect health information under the Health Insurance Portability and Accountability Act (HIPAA) and applicable Hawaiʻi law.
Health information you share with us as a client or prospective client, including information submitted through our intake forms, is handled in accordance with HIPAA and our Notice of Privacy Practices. If this Privacy Policy and our Notice of Privacy Practices ever differ in how they treat your health information, the Notice of Privacy Practices applies.
A copy of our Notice of Privacy Practices is available at any time on request, using the contact details at the end of this policy.
Email, social media, comments and direct messages are not designed for sensitive information, so please keep details about your health out of those channels. Our website chat is intended for general questions, and our team is happy to talk through anything more personal by phone.
Our website, intake form and chat are not monitored in real time and must never be used in an emergency. If you are in crisis, please call or text 988 to reach the Suicide and Crisis Lifeline, or call 911.
Information We Collect
When you complete a form, use our website chat, sign up for updates or contact us, you may give us details such as your name, email address, phone number and whatever you choose to include in your message.
When you visit our website, our website host and the third-party tools that power features such as our forms, chat and accessibility widget may automatically receive limited technical information. This can include your IP address, browser type, device type and the date and time of your visit, and it is used only to deliver the website and keep it secure.
Cookies and Tracking
We do not use analytics, advertising or tracking tools on our website, and we do not use pixels or similar technologies to follow your activity across other websites. Some features, such as our chat and accessibility widget, may store small amounts of information in your browser so they can work properly, such as remembering your display settings.
Because we do not track visitors across websites, our website does not change how it operates in response to Do Not Track signals sent by your browser.
How We Use Information
We use the information we collect to respond to your inquiries, arrange consultations and appointments, provide our services and send you information you have asked to receive. We also use it to operate, maintain and protect our website and to meet our legal and regulatory obligations.
If you sign up for email updates, you can unsubscribe at any time using the link included in every email we send or by contacting us directly.
How We Share Information
We do not sell or rent personal information, and we do not share it with third parties for their own marketing purposes.
We may share information with service providers who help us operate our website and practice, such as our website host and client communication platforms. These providers may use the information only to perform services on our behalf, and those that handle health information for us are required under HIPAA to safeguard it.
We may also disclose information when the law requires it, in response to a valid legal request, to protect the safety of any person or in connection with a merger, sale or transfer of our business.
Retention
We keep personal information only for as long as it is needed for the purposes described in this policy or for as long as the law requires. Client health records are retained in line with our record retention obligations under applicable law.
Security
We use reasonable administrative, technical and physical safeguards to protect the information we hold. No method of transmitting or storing information online is completely secure, so we are unable to guarantee absolute security.
Your Choices
You can ask us to access, correct or delete personal information you have submitted through our website by contacting us at the email address below. Your rights relating to your health records, including your rights to access and amend them, are described in our Notice of Privacy Practices.
Children's Privacy
Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through it. Where care for a minor is offered, it is arranged directly with a parent or guardian.
Links to Other Websites
Our website may link to websites run by other organizations, such as telehealth platforms and community partners. We are not responsible for the content or privacy practices of those websites, so we encourage you to review their policies before sharing information with them.
Changes to This Policy
We may update this policy from time to time, and the date at the top of this page shows when it was last revised. Any changes take effect as soon as they are posted on this page.
Contact Us
If you have questions about this Privacy Policy or would like a copy of our Notice of Privacy Practices, please email us at info@mindfullivinggroup.org or call (808) 206-9371.