Frequently Asked Questions

We have offices on two islands. On Maui, you can find us in Kihei and Makawao, and on Oʻahu we are located in Mililani. We also offer telehealth across the Hawaiian Islands, so care is available whether or not you live near one of our offices.

Our Maui therapists and counselors see clients at our Kihei and Makawao offices, and our Oʻahu providers are based in Mililani. If there is no office close to you, our telehealth services connect you with a provider from anywhere in Hawaiʻi, so you can receive care without travelling far.

Yes, we offer telehealth and online therapy and psychiatry appointments throughout the Hawaiian Islands. This means you can connect with our providers from wherever you are, including more remote areas of Hawaiʻi where in-person mental health care can be difficult to reach. Nearly all of our providers offer telehealth, so most kinds of care can be supported this way. For psychiatric services, an in-person initial appointment is required, and depending on the type of medication prescribed, you may be asked to attend at least one in-person visit per year.

Yes. Our telehealth services are available across the Hawaiian Islands, so you can work with one of our providers from any island, including from rural or remote communities where local options may be limited. For psychiatric services, an in-person initial appointment is required, and depending on the type of medication prescribed, you may be asked to attend more than one in-person visit per year.

No. Because our providers are licensed to practice in Hawaiʻi, we are only able to offer telehealth to clients who are physically located within the state at the time of their appointment.

Our phone line is open Monday to Friday from 9:00am to 5:00pm, and our team is glad to help you during those hours by phone or text. Appointment times vary by provider, with some offering sessions in the evenings or on weekends, so the best way to find a time that works for you is to reach out and we will match you with a provider whose schedule fits yours. We observe major holidays, including New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day, with calls returned the next business day.

Yes, we accept insurance. The specific plans we work with vary by provider and by service, so it is worth checking the details for the provider or service you are interested in.

We accept a range of insurance plans, and the plans accepted vary by provider and by service. You can see which plans apply on our individual service and provider pages, and you are always welcome to call (808) 206-9371 or text (321) 384-9714 so our team can help verify your coverage.

We are no longer able to accept Medicare directly, but some of our providers are able to see Medicare clients through private pay. Coverage differs by provider, so the most reliable way to confirm whether your specific plan is accepted is to call our team at (808) 206-9371 or text (321) 384-9714. We are always glad to help you check your coverage before your first appointment.

If your plan is not one we work with directly, you have options. You can choose to pay privately, or you can request a superbill, which is an itemized receipt you can submit to your insurance provider for possible out-of-network reimbursement.

Yes, we offer both insurance-based and cash-pay options, so you can choose the path that works best for your circumstances.

Fees vary depending on the provider and the type of care you are seeking. Because of this, the best way to get accurate, current pricing is to call (808) 206-9371 or text (321) 384-9714, and we will walk you through the rates that apply to your situation. We offer both insurance-based and cash-pay options to help make care accessible.

Depending on availability and eligibility, some financial support may be available to help reduce the cost of care. We encourage you to call (808) 206-9371 or text (321) 384-9714 to ask what options may apply to you.

We are not able to accept workers' compensation claims at this time. If you are seeking care under a workers' compensation claim, we are happy to point you toward other resources where possible, and you are always welcome to reach out to our team at (808) 206-9371 with any questions.

Yes, we welcome veterans, and one of our providers is able to see veterans through the VA Community Care Network, the program that allows eligible veterans to receive care from community providers outside a VA facility. Care through this program usually begins with a referral or authorization from the VA, so the best first step is to call us at (808) 206-9371 or text (321) 384-9714. We are glad to help you understand whether your VA coverage applies and how to get started.

Coverage for GLP-1 and semaglutide treatment varies by insurance plan and individual circumstances. We recommend calling our team at (808) 206-9371 or texting (321) 384-9714 so we can help you understand your options before your first appointment.

We ask that you provide as much advance notice as possible if you need to cancel or reschedule an appointment. Short-notice cancellations and missed appointments may be subject to a fee.

We offer a wide range of mental health and integrative care services that care for the whole person. These include, and are not limited to, psychotherapy and counseling, trauma therapy, couples therapy and marriage counseling, EMDR and 5-AMDR therapy, accelerated resolution therapy, psychiatric services and medication management, ketamine-assisted therapy, semaglutide and metabolic health for weight management, group therapy, earth-based and cultural healing and plant medicine, psychospiritual therapy and spiritual counseling, mindfulness, and leadership and corporate wellness.

Our providers support people across Maui and Oʻahu through a wide range of concerns, including anxiety, depression, trauma and PTSD, grief and loss, relationship and family challenges, stress, life transitions, and questions of meaning and spiritual wellbeing. Because our team holds many different specialties, our care coordination team can help match you with a provider whose experience fits what you are working through.

Our providers work with people across a range of ages and life stages, and the specific ages each provider serves can vary. The best way to find the right fit is to reach out through our intake form or by calling (808) 206-9371 or texting (321) 384-9714, and our care coordination team will help match you with a provider suited to your needs.

Yes, several of our providers offer couples therapy, marriage counseling, and family therapy, and those who do are deeply experienced in relational work. Our team can help connect you with the right provider for your situation.

Trauma-informed care is an approach that recognizes how common trauma is and how deeply it can shape a person's mental, emotional, and physical wellbeing. Rather than asking what is wrong with someone, it asks what has happened to them, and it prioritizes safety, trust, choice, and collaboration in every interaction. At Mindful Living Group, this approach is woven through every service and every relationship, so that care feels steady and respectful at each step.

EMDR, or Eye Movement Desensitization and Reprocessing, is an evidence-based therapy that helps people process and recover from distressing memories and trauma. Through guided attention, often using gentle back-and-forth eye movements or other forms of bilateral stimulation, EMDR supports the brain in reprocessing difficult experiences so they hold less emotional charge over time. It is widely used for PTSD, anxiety, and the lingering effects of trauma, and several of our providers on Maui and Oʻahu offer it as part of their work. Click here to learn more about EMDR at Mindful Living Group.

Accelerated Resolution Therapy, often shortened to ART, is an evidence-based approach that draws on eye movements to help people move through trauma, anxiety, and difficult memories, often within a relatively short number of sessions. It shares some common ground with EMDR while following its own structured process, and it can be a good option for people seeking focused relief. Our care coordination team can help you understand whether it may be a fit for what you are working through. Click here to learn more about Accelerated Resolution Therapy at Mindful Living Group.

5-AMDR is one of the trauma-focused, evidence-informed approaches our providers offer to help people process and recover from distressing experiences. As with the other modalities we provide, the best way to understand whether it suits your needs is to speak with our care coordination team, who can match you with a provider experienced in this work. Click here to learn more about 5-AMDR at Mindful Living Group

Emerging therapies are evidence-informed approaches that are still relatively new, supported by a body of research that has grown meaningfully in recent years. At Mindful Living Group, these include offerings such as ketamine-assisted therapy, semaglutide and GLP-1 metabolic support, and psychospiritual approaches to care. We hold these alongside more established methods, grounded in clinical training and a careful, considered approach to each person's wellbeing.

Ketamine-assisted therapy is an off-label, emerging, evidence-informed approach that pairs the supervised use of ketamine with psychotherapy to support people working through conditions such as depression, anxiety, and trauma. The medication can help create a sense of openness that makes therapeutic work more accessible, and our providers offer this care within a structured, supportive, and closely held setting.

Yes, we offer group therapy. Because our groups and offerings change over time, the best way to stay up to date on what is currently available is to visit the events page on our website.

Yes. Alongside individual care, we offer mindfulness training, group programs, and leadership and corporate wellness offerings, and we periodically host retreats and community workshops. Because these change throughout the year, our events page is the best place to see what is currently open.

We believe that genuine wellbeing holds the mind, body, and spirit together, and that cultural and spiritual dimensions of care matter as much as clinical ones. Our approach is earth-based, inclusive, and grounded in respect for the many backgrounds and traditions of the people and communities we serve. We work alongside indigenous practitioners, cultural teachers, and elders who share their wisdom with us, and we offer our community opportunities to explore these traditions as part of their broader healing journey.

Yes. We are committed to providing care that is safe, respectful, and welcoming to every person, regardless of race, ethnicity, cultural background, religion, sexual orientation, gender identity, ability, or life experience. We believe in the dignity and worth of every human being, and that belief shapes how we show up in the room. Our team brings a range of backgrounds and lived experiences to this work, and if it would help to be matched with a provider who shares or understands a particular part of your identity or experience, our care coordination team is glad to help find that fit.

Yes. We are committed to providing care that is affirming, respectful, and safe for people of all sexual orientations and gender identities. If it would help to be matched with a provider who has particular experience supporting LGBTQ+ clients, our care coordination team is glad to help find the right fit.

We hold deep respect for the cultures, histories, and traditions of the communities we serve, including Native Hawaiian and other Indigenous peoples. Our approach to care is culturally responsive and inclusive, and we work alongside indigenous practitioners, cultural teachers, and elders who generously share their wisdom with our community. We aim to honor this knowledge with reverence rather than to claim it, and to offer care that respects each person's background and the traditions that matter to them.

Your first appointment is a conversation. Your provider will take time to understand your history, what is bringing you in, and what you hope to work toward, and together you will begin shaping a care plan that reflects your needs and goals. There is no pressure to have everything figured out beforehand, and nothing you need to commit to before you feel ready.

There is very little you need to do to prepare. It can help to give some thought to what is bringing you in and what you hope to work toward, but you are welcome to arrive exactly as you are. For telehealth appointments, find a private, quiet space with a stable internet connection where you feel comfortable speaking openly.

Sessions are typically 55 minutes long, which is a standard length that gives you and your provider room to do meaningful work without feeling rushed.

This depends on your situation and what you are working toward. Some people meet weekly and others monthly, and we recommend discussing the right rhythm with your provider, which is something you will begin exploring together in your first appointment. As a general guide, meeting at least once a month tends to support steady progress.

Therapy can last anywhere from a few months to a few years, depending on your goals and circumstances. We often think of therapy as an ongoing way to support yourself through life, and many people choose to maintain the relationship over time as a steady source of support, shaped around what their goals and lifestyle call for.

Yes, you are welcome to choose the provider you work with. Our care coordination team will also work alongside you, offering guidance and recommendations based on your needs, since some providers are better suited to certain kinds of support than others. Together, we will look at your goals and help match you with someone well placed to support you.

It happens more often than people expect that a client and provider are not quite the right match, and even with our best experience and care, fit is never something we can promise. When that happens, we are always glad to explore other providers within our team, and because we work collaboratively, we can coordinate your care and make thoughtful referrals. If your needs fall outside our scope, we also have a trusted network of excellent mental health providers across Hawaiʻi, and we can refer you out with confidence based on what we have come to understand about you.

A therapist or counselor supports you through talk-based therapy to work with emotions, relationships, and patterns of thinking. A psychologist offers therapy and may also provide psychological assessment. A psychiatric provider focuses on the medical side of mental health, including evaluating and managing medication. Many people work with more than one kind of provider at once, and because our team spans these disciplines, we can coordinate your care across them when that serves you best.